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Project: O2 Service Management System
Project: PDH Network Management
System
Project: Credit Based Billing
Project: CRM
Project: Development of the new TMSK
Self-care portal
Project: Service Catalogue
Methodology
Project: Migration from Tibco Bw 4 to
Tibco BW 5
Project: Line
Project: Clarify CM ETB
Project: Telecommunications
Management Network
Project: Webhosting and E-shop
1.0 INTERNATIONAL PROJECTS
CLIENT AND COUNTRY: O2 - BRITISH GSM OPERATOR
Project: O2 Service Management System
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Replacement of legacy Service
Management System.
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Customization of Amdocs ClarifyCRM.
Implementation of ITIL Service Support best practices in Amdocs
ClarifyCRM.
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Integration of legacy systems with
new Service Management System.
Our services: ITC participated in:
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Customization of ClarifyCRM thin
client.
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Integration:
Definition of common data model, design and implementation
of adapters to legacy systems, XSLT transformations
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Definition of integration tests,
implementation of regression tests, dispatching/solving of
defects
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Design and development of custom
database adapter
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Migration of data from legacy
systems to ClarifyCRM: Analysis of existing data, data mapping
definition and implementation of migration scripts
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Quality assurance checks definition
and implementation
Used technology:
2.0 PROJECTS IN SLOVAK AND CZECH
REPUBLICS
CLIENT AND COUNTRY: GTS NOVERA, CZECH REPUBLIC
Project: PDH Network Management
System
Our services:
Used technology:
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HP Open View,
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Java,
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C++,
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Corba,
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CMIP/CMIS,
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TMN,
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Distributed systems
CLIENT AND COUNTRY: TELEFONICA O2,
SLOVAK REPUBLIC
Project: Credit Based Billing
Our services:
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Development and implementation of a
billing system, based on Karat ERP, for prepaid customer cards,
including necessary functionality for enabling payment
allocations and automated reminder and collection letters
process.
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Process analysis, design,
implementation, integration and long-term support of the system.
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Integration with existing Telefonica
O2 systems.
Used technology:
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Java EE,
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Oracle RAC,
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JBoss,
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Liferay portal,
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jBPM,
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Hibernate,
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IBM xSeries Servers
CLIENT AND COUNTRY: MEC (MOBILE
ENTERTAINMENT SYSTEMS), MID EUROPE
Project: CRM
Our services: ITC was chosen as an
architect, developer and supplier of a complete CRM solution and
infrastructure for this international virtual mobile operator. This
custom –made CRM system was developed to serve unique business needs
of a virtual operator.
ITC also recently won a tender for
delivery of a Data Warehouse system and during next year we will
deliver a complete solution based on Oracle technologies.
Used technology:
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Java,
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Oracle,
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Hibernate,
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Liferay,
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JMS
CLIENT AND COUNTRY: T-MOBILE – GSM
OPERATOR, SLOVAK REPUBLIC
Project: Development of the new TMSK
Self-care portal
Our services: ITC participated on the
integration of T-Mobile self-care portal with legacy systems (e.g.
ClarifyCRM, billing systems) using TIBCO BW. We focused on:
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Design and development of
integration services, business events and integration processes
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Development and customization of
application adapters (Clarify IGW, custom adapter based on BSCS
CAS)
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Development of testing framework,
automatic testing of TIBCO BW processes
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Used technology:
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TIBCO BW,
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BSCS CAS,
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Clarify IGW,
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Java,
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Junit,
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XML,
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XSD,
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XSLT,
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Oracle,
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PL/SQL,
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PowerDesigner (UML)
Project: Service Catalogue
Methodology
Methodology for development and
maintenance (e.g. change management process) of Common data model,
Service catalogue, Business Event catalogue and Integration
processes.
Our services:
Used technology:
Project: Migration from Tibco Bw 4 to
Tibco BW 5
Migration of integration platform (CRM
domain).
Our services:
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Design and creation of testing tool
and test fixtures (recording messages on the old integration
platform)
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Migration of test fixtures to the
new integration platform (Tibco BW 5) and running of regression
tests on it.
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Used technology:
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Tibco BW,
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Java, Tibco RV,
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Junit,
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XML,
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XSLT,
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XSD
Project: Line
Integration of HPSD (help desk) with
SAP. Processing of trouble tickets in SAP.
Our services: EEA participated on design
and implementation of TIBCO BW processes Used technology: TIBCO BW,
XML, XSD, XSL
CLIENT AND COUNTRY: T-MOBILE – GSM
OPERATOR, SLOVAK REPUBLIC
Project: Clarify CM ETB
Our services: ITC participated in:
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Integration: Definition of common
data model, design and implementation of adapters to legacy
systems, XSLT transformations and BW process implementation
Definition of integration tests, Implementation of regression
tests.
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Migration of data from existing
systems to ClarifyCRM:
Analysis of existing data, data mapping
definition and implementation of migration scripts
Quality assurance checks definition and implementation
Used technology:
CLIENT AND COUNTRY: SLOVAK ARMY,
CZECH ARMY
Project: Telecommunications
Management Network
Distributed TMN system for wireless
network (PDH network).
Our services: Analysis, design, implementation, integration and
long-term support of the system. Technologies: Java, distributed
systems, Corba, CMIP/CMIS, TMN, M.3100, G.721, Linux, QNX, HP
OpenView
CLIENT AND COUNTRY: T – COM, SLOVAK
REPUBLIC
Project: Webhosting and E-shop
Portal for management of Web-hosting
services with integrated provisioning.
Our services: Analysis, design,
implementation and support of portal services and JMS based
integration.
Technologies:
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Java,
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Sun One Message Queue,
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Sun One Application Server,
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Sun One Directory Server,
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XML,
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XSD,
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XSLT
Project: Integrated messaging
Solution for integrated messaging –
support for fax, voice mail and SMS
Our services: Customization of iPlanet
messaging server
Technologies: iPlanet messaging server, Java, JavaScript
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